Clever VPN 的创始人 Bolin Wu重视用户体验

软件测评

你是否像我一样收到这家VPN发来的邮件，内容是这样的：

我是 Clever VPN 的创始人 Bolin Wu。这不是群发广告，也不是推销 —— 只有几个问题。
I'm Bolin Wu, founder of Clever VPN. This isn't a mass mailing and I'm not selling anything — just a few questions.

你注册了账号，之后再没动过 —— 我想问问是卡住了，还是根本没找到入口。
You signed up and then never did anything else. I'd like to know whether you
got stuck, or just never found the way in.

我猜是我们哪里做得不对，但我不想瞎猜。
My guess is that we did something wrong. I'd rather ask than guess.

───── 30 秒版 / 30-second version（只回一个字母 / one letter is enough）─────
你当时停在哪一步？/ Where did you stop?
A 没建服务器 / Never created a server
B 建了服务器，但没用起来 / Created one, but never got it working
C 到了付款页，但没付 / Reached the payment page, didn't pay
D 想付，但支付方式搞不定 / Wanted to pay, but couldn't (payment method)
E 其他 / Other: __________________

───── 3 分钟版 / 3-minute version（愿意多说一点的话 / if you're willing）─────
1. 你当时想拿它做什么？（自己用 / 卖给别人）
What did you plan to use it for? (yourself / to resell)
2. 如果只能改一处，你最希望我们改什么？
If you could change ONE thing, what would it be? (cheaper / simpler / a real
free tier /
payment method / language)
—— 如果你选的是 C 或 D，顺便告诉我「你当时打算充多少钱」。
— If you picked C or D, please also tell me: how much were you planning to spend?

直接回复这封邮件就行，不用留姓名、不用留电话。
Just reply to this email. No name, no phone number needed.
哪怕只回一句「太贵了」，也帮到我。 / Even "too expensive" helps me.
如果不想再收到我的邮件，回一句「不用了」，我立刻停止。
If you'd rather not hear from me again, just reply “stop” and I will.

谢谢，/ Thanks,
Bolin Wu · Clever VPN 创始人 / Founder, Clever VPN